Elements and Performance Criteria
- Provide responsible service of gambling.
- Follow responsible gambling service procedures according to relevant state and territory legislation and industry and enterprise policy or codes of conduct.
- Communicate with appropriate personnel on gambling-related incidents or situations and compliance with legislation and industry and enterprise policy.
- Maintain accurate records of gambling-related incidents and associated staff action, according to industry and enterprise policy and procedures.
- Ensure gambling environmental features support responsible gambling policies.
- Provide information and assistance to customers about problem gambling.
- Provide accurate and appropriate information on problem gambling to customers on request.
- Follow procedures for self-exclusion and exclusion requests according to legislation, industry and enterprise policy and confidentiality and privacy requirements.
- Display signage and information related to responsible gambling in appropriate places visible to players, according to industry, enterprise and legislative requirements.
- Provide information on available support services according to confidentiality and privacy requirements, and industry, enterprise and legislative requirements.